Privacy policy

Last Updated: 29 October 2026

1. Introduction

Welcome to BowMira (“we”, “our”, or “us”). We operate an online store offering hair bows, hair clips, scrunchies, and other fashion accessories through our website.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Your name, mobile number, email address, billing address, shipping address, and other information you provide when placing an order or contacting us.

Order Information: Products purchased, order details, transaction references, order status, delivery information, and return or refund requests.

Payment Information: Payments are processed through third-party payment providers. We do not intentionally store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.

Account Information: If you create an account, we may collect information associated with your account, including your mobile number and order history.

Technical Information: We may collect your IP address, browser type, device information, pages visited, and other technical information through server logs, cookies, or similar technologies.

Communications: Information you provide when contacting customer support, submitting feedback, or communicating with us.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders.

• Arrange shipping, delivery, returns, and refunds.

• Send order confirmations, payment updates, shipping notifications, and tracking information.

• Enable account login and order history where applicable.

• Respond to questions, complaints, and customer support requests.

• Detect, prevent, and investigate fraudulent transactions or misuse of our website.

• Improve our website, products, shopping experience, and customer service.

• Comply with applicable legal, tax, accounting, and regulatory requirements.

• Send promotional messages or offers where permitted by law and subject to applicable consent requirements.

4. Guest Checkout and Login

You may be able to place an order without creating an account.

If you choose to sign in using your mobile number or another supported authentication method, we will use the information necessary to authenticate you and provide the associated services.

Choosing not to create an account may limit access to certain account-related features, but it will not prevent guest checkout where that option is available.

5. Payments

We may use third-party payment service providers to process online payments, including supported UPI, card, and net banking transactions.

Your payment may be subject to the payment provider’s own privacy policy and terms.

We do not request or intentionally store your UPI PIN, banking password, or complete card security credentials. You should never share these credentials with us.

6. Shipping and Delivery

To deliver your order, we may share the necessary information, such as your name, delivery address, mobile number, and order details, with courier companies, logistics partners, and fulfilment personnel.

These parties should use the information only for the relevant delivery or service purposes, subject to applicable law and their respective obligations.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart information, support login sessions, improve website functionality, understand website usage, and enhance security.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website, including checkout or login.

If we use analytics, advertising, or other third-party tracking technologies, their use will be subject to applicable consent requirements and the relevant provider's privacy practices.

8. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with:

• Payment gateways and payment processing partners.

• Courier companies and logistics providers.

• Website hosting, database, authentication, and technical service providers.

• Customer support, security, analytics, or other service providers where applicable.

• Government authorities, regulators, law enforcement agencies, or courts when required by law or when necessary to protect our legal rights.

• A successor entity in connection with a merger, acquisition, restructuring, or transfer of business, subject to applicable law.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

9. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure connections, authentication mechanisms, and appropriate security practices.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

We retain information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, and meet applicable legal and accounting obligations.

10. Data Retention

Order records, invoices, payment references, and related information may be retained for the period required by applicable laws or necessary for legitimate business purposes.

Account information may be retained while your account remains active and for a reasonable period thereafter where necessary.

You may request deletion of personal information, subject to legal retention requirements and other lawful reasons for retaining it.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information associated with you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Raise concerns or submit a complaint regarding the handling of your information.

• Exercise any additional rights available under applicable data protection laws.

To exercise these rights, contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is intended for customers who are legally able to make purchases or who use the service with appropriate parental or guardian involvement where required.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, payment services, courier tracking pages, or other external services.

We are not responsible for the privacy practices, content, or security of websites operated by third parties.

We encourage you to review their privacy policies before providing personal information.

14. Marketing Communications

We may send promotional communications about products, new collections, discounts, or offers where permitted by law.

You may opt out of promotional communications by following the unsubscribe instructions, where available, or contacting us directly.

We may continue to send essential transactional communications, such as order confirmations, payment updates, and delivery notifications, where necessary to fulfil your order.

15. Data Protection and Applicable Law in India

We aim to handle personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and rules and requirements applicable to our business as they come into force.

Where required, we will provide notices, obtain consent, facilitate applicable rights, and implement appropriate safeguards in accordance with the law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: BowMira

Website: https://cn-accessories.vercel.app/

Email: [Add your customer support email address]

Business Address: [Add your registered business address, if applicable]

We will review and respond to privacy-related requests in accordance with applicable law.